Refund and Returns Policy
This policy applies to products purchased from Fix2Spares. Repair-service approvals, cancellation, repair warranty, and customer equipment are covered separately by our Repair Terms and Conditions.
1. Reporting Period
Contact spares@fix2spares.com within 7 days after delivery if a product is incorrect, damaged in transit, defective on arrival, or materially different from what was ordered. Reporting within this period helps us preserve carrier and supplier claims. This period does not limit any non-excludable rights available under applicable law.
2. Before Installation
Check the package, label, part number, connector, dimensions, voltage, and visible condition before installing or modifying the product. Keep the original packaging, accessories, serial labels, invoice, and shipping label until the item has been accepted.
3. Eligible Returns
A return may be approved after review where the product was supplied incorrectly, arrived damaged, is confirmed defective, or otherwise qualifies under the written product terms or applicable law. The item should be returned in the condition received, with its packaging and accessories, unless testing the reported defect reasonably required otherwise.
4. Restricted Returns
- Installed, programmed, altered, opened, physically damaged, or incorrectly powered electrical and electronic parts may not be returnable unless the issue is a verified product defect or our supply error.
- Special-order, imported-to-order, customized, cut, configured, clearance, or compatibility-sensitive products may be non-cancellable and non-returnable where disclosed before purchase.
- Damage caused by incorrect installation, voltage, wiring, handling, contamination, misuse, or unauthorized repair is not eligible.
- Products without matching serial numbers, security labels, or supplied accessories may be rejected.
5. Requesting Authorization
Email spares@fix2spares.com with the order number, product and part number, delivery date, description of the issue, and clear photos or video of the product, packaging, shipping label, and damage where relevant. Do not send a product back until return instructions and the return address are confirmed.
6. Inspection and Outcome
Returned products are inspected and may be tested. If approved, Fix2Spares may provide repair, replacement, store credit, or refund as appropriate to the circumstances, product terms, stock availability, and applicable law. If the reported fault is not found or the return falls outside the approved reason, we will contact you before arranging return shipment or another outcome.
7. Refund Timing
Approved refunds are initiated to the original payment method or another lawful agreed method. Bank and payment-provider processing times are outside our control. Shipping, customs, brokerage, payment-processing, and handling charges may be non-refundable unless the return resulted from our error or applicable law requires otherwise.
8. Return Shipping
Fix2Spares will communicate responsibility for return shipping when approving the return. Use suitable protective packaging and a trackable service. Customers may be responsible for damage caused by inadequate return packaging. International returns must follow the provided customs instructions to avoid additional duties or delays.
9. Cancellations and Refused Delivery
Contact us immediately to request cancellation. Cancellation cannot be guaranteed after procurement, customization, packaging, or dispatch. Refusing delivery without authorization may result in carrier, return, customs, or handling charges being deducted where lawful.
10. Contact
For product returns, replacements, or refunds, email spares@fix2spares.com or use the Contact Us page. Include your order number in every message.
Last updated: 8 September 2026.
