Privacy Policy

This Privacy Policy explains how Fix2Spares collects, uses, shares, retains, and protects personal data when you visit fix2spares.com, create an account, place an order, request a repair, communicate with us, or use repair tracking.

1. Information We Collect

  • Identity and contact data: name, email, phone number, company, billing and shipping addresses, and account details.
  • Order and payment data: products, invoices, transaction references, tax information, payment status, returns, and delivery records. Payment processors handle full card or bank credentials; Fix2Spares does not intentionally store full card numbers.
  • Repair data: repair codes, equipment type, model, serial number, condition, fault descriptions, photos, documents, messages, status history, estimates, approvals, and courier details.
  • Technical data: IP address, browser, device information, cookies, login and security events, and website usage information.
  • Communications: emails, form submissions, support messages, and records of communications relating to orders or repairs.

2. How We Use Personal Data

  • To provide accounts, quotations, orders, payments, invoices, shipping, returns, repairs, tracking, and customer support.
  • To verify identity, prevent fraud and misuse, secure the website, and investigate technical or security issues.
  • To maintain tax, accounting, warranty, customs, export, operational, and legal records.
  • To improve products, services, website performance, and customer experience.
  • To send marketing only where permitted and subject to available opt-out choices.

3. Legal and Operational Basis

We process data where it is needed to take requested steps, perform a transaction or service, comply with law, protect legitimate business and security interests, or act with consent where consent is required. You may withdraw consent for optional processing, although this does not affect processing already completed or records we must retain.

4. Sharing and Service Providers

We may share only the information reasonably required with payment gateways, banks, WooCommerce and website providers, hosting and email providers, Shiprocket and courier partners, repair or technical partners, accountants, professional advisers, fraud-prevention services, and government, customs, tax, or law-enforcement authorities where legally required. These parties may process data under their own legal obligations and privacy terms.

5. International Processing

International orders, cloud services, email, analytics, and support tools may involve processing or transfer of data outside your state or country. We use reasonable contractual, technical, and organizational safeguards appropriate to the service and applicable law.

6. Cookies

The website may use necessary cookies for carts, checkout, login, security, preferences, and repair access. Analytics or marketing cookies may also be used where enabled. Browser controls can block or delete cookies, but necessary features may then stop working.

7. Repair Tracking Security

Guest repair access requires the matching repair code and email address. Logged-in customers may see repairs linked to their account. Keep repair codes and account credentials private and contact repairs@fix2spares.com if you suspect unauthorized access.

8. Retention

We retain data only as long as reasonably required for the purpose collected and for tax, accounting, customs, warranty, fraud prevention, dispute, safety, and legal obligations. Retention periods vary by record type. Repair records may be retained to document work, approvals, parts, warranty, and equipment history.

9. Security

We use reasonable access controls, authentication, encrypted connections, restricted repair files, backups, and operational safeguards. No online system or transmission method can be guaranteed completely secure.

10. Your Rights and Choices

Subject to applicable law, you may ask for access, correction, updating, erasure, or information about the processing of your personal data. Some transaction and legal records cannot be deleted immediately. To make a privacy request, email info@fix2spares.com and provide enough information for us to verify the request safely.

11. Children

The website and services are intended for customers able to enter a lawful transaction. A parent or lawful guardian should act for a child where required by applicable law.

12. Updates and Contact

We may update this Policy when our services or legal requirements change. Privacy questions and requests can be sent to info@fix2spares.com or to our address: 150, Globe Business Park, Kalyan-Badlapur Road, Ambernath (W), Thane, Maharashtra 421505, India.

Last updated: 8 September 2026.